Company policy

General

We guarantee to our customers, that we will be at the site of departure at the requested date, on due time, as agreed upon during our communications. It can happen that for last-minute reasons, we have to change the type of vehicle for a similar make or a more luxurious one. We are not responsible for situations beyond our control resulting from weather conditions, road traffic, accidents, etc.


Grace period

We allow a 30-minute wait at passenger(s) pick-up location without charging any additional fees. After that period, we charge for the waiting time, per hour, at the regular cost of each type of vehicle. To avoid any additional cost, please contact us with our toll-free phone number, 1-866-523-5059, 24/7.


Cancellation policy

For any transportation with a departure in Québec City, the client needs to advise Limousine A1 inc. of the cancellation at least 3-hours before the pick-up time for the following vehicles: sedan car, SUV, mini-van, executive limo-van, sprinter, stretch limousine. For all transportations done with a departure in Quebec City with our 28, 38 and 56 passengers motorcoaches, the client needs to advise Limousine A1 inc. of the cancellation at least 7-days before the pick-up date. In the event that we are advised after this period, the full cost of the service is charged.

For any transportation with a departure from any location outside Québec City, the client needs to advise Limousine A1 inc. of the cancellation at least 24-hours before the pick-up time for the following vehicles: sedan car, SUV, mini-van, executive limo-van, sprinter, stretch limousine. For all transportations done with a departure outside Quebec City with our 28, 38 and 56 passengers motorcoaches, the client needs to advise Limousine A1 inc. of the cancellation at least 7-days before the pick-up date. In the event that we are advised after this period, the full cost of the service is charged.